1. Return & Refund Policy
Returns can be requested within 20 days of receiving the product, purchased from www.oxbot.com.
Return requests require confirmation and approval. Customers must send the product back and provide tracking information.
Refunds will be issued only after the product is received and confirmed in good condition.
Customers are responsible for shipping costs, customs duties, taxes, and other fees incurred when returning the product to China.
Returns are not accepted after 20 days. Opened, used, or damaged products are not eligible for return or refund.
2. Warranty Policy
(1) Warranty Period
Oxbot offers a 30-day manufacturer defect warranty from the delivery date (not the first use date).
If a quality issue is found within 30 days of receiving the product, please email us with the order screenshot (including the date) and clear product photos.
If confirmed as a quality issue and the product is not soldered, Oxbot will provide a free replacement.
If the product is soldered, the customer can return it for free repair.
(2) Exclusions
The warranty does not cover: Damage due to impact, user mishandling, or physical damage during assembly/disassembly.
Normal wear and tear, excessive voltage, reverse battery polarity.
Improper soldering, water damage, unauthorized modifications (including waterproofing).
(3) Out-of-Warranty Repairs
Products outside of warranty can be sent to Oxbot for repair at the customer’s expense (shipping and repair fees).
Repair costs will be determined by Oxbot engineers. After repair, Oxbot will return the product to the customer.
If return shipping costs are too high, Oxbot may provide a 20-30% discount coupon for a new product purchase, depending on the situation.
3. Product Issue Process
For any product issues, please email us with: Order screenshot (including date)
Clear product photos
Issue demonstration video
Product usage/application questions
4. Distributor After-Sales Policy
Distributors who modify and resell products (e.g., assembling drones/kits) are responsible for handling their own customers' after-sales service.
Oxbot does not provide direct after-sales support to end customers.
Oxbot offers technical assessment services to distributors. Distributors must provide product photos/videos or other relevant information.
If a product quality issue is confirmed, and the time between the distributor's sale and the customer receiving the product is within one month, Oxbot may offer a discount or replacement, based on the situation. The discount will be applied to the distributor's next order.
